Digital services

Remote consultations tool

Public institutions often lack a streamlined way to offer fully remote consultations—from gathering information to scheduling and payment.

No more back-and-forth communication

Without a unified system, staff must manually request details, coordinate availability, send call links, and manage payments through separate tools. This slows down service, increases administrative burden, and frustrates users who expect a modern, seamless experience.

We help to deliver remote consultations

Everything happens remotely

We help your institution deliver secure, fully remote consultations—end-to-end. Visitors can answer preliminary questions, choose an available time, automatically receive a video call link, and complete payment before the session. Everything happens remotely, with no need for phone calls, spreadsheets, or manual follow-ups.

what you get

What is included in our Remote consultation tool?

Creating Success

What makes our tool so effective?

Cuts time spent on coordination

Institutions reduce back-and-forth emails and phone calls by up to 60%, based on usage data from pilot municipalities in the EU.

Improves resident satisfaction

Users complete the full process in under 3 minutes—from booking to confirmation. According to a 2023 EU digital service survey, 7 in 10 users prefer fully self-service systems for non-urgent government services.

Supports paid consultations

By collecting payment in advance and logging every consultation, your institution ensures transparency, revenue tracking, and secure access—all while reducing administrative tasks.

The proof is in the numbers

40%

fewer no-shows compared to those using manual scheduling (Source: EU Digital Health Report 2023).

76%

of EU citizens prefer digital appointment systems with clear booking and payment steps over phone-based or in-person scheduling.

3 hours

Remote-ready systems can reduce administrative coordination time by up to 3 hours per employee per week, based on pilot data from municipalities in Estonia and the Netherlands.

FAQ

FAQs about remote consulting tool

Yes. All data is handled according to EU GDPR regulations, including secure storage, encryption, and deletion policies.

Absolutely. The system is mobile-optimized and works on all major browsers and MS Teams or Zoom apps.

Once a booking is confirmed, automated emails are sent to the resident with all meeting details. Reminders are issued again 24 hours and 1 hour before the meeting.

Yes. The tool is designed for cross-department use and can support multiple schedules, forms, and calendar integrations simultaneously.

Deliver better digital experiences for your institution