Tool Benefits
Discover how much time and resources you can save by using tools in your organisation's operations.
Answer the questions
If you have any questions, please write to us at [email protected]
Sector
Volume
Processes
Continuity
Results
Select your organisation's sector
Recommendations will be tailored to the specifics of your sector.
How much work is involved?
Estimate how many enquiries you receive and how many people handle them.
?E.g. citizen requests, emails, phone calls, registrations — everything that needs to be processed.
?E.g. open the email, find the file, enter data, write a reply, send it — that is 5 steps.
?How many people regularly participate in processing enquiries? E.g. 2 administrators and 1 manager = 3.
?We will send your results to this address. You will also be able to download the PDF report straight away.
How do your processes work?
Tell us about your day-to-day tools and service quality.
Do you use email to manage enquiries?
?E.g. citizen requests arrive at info@... and staff forward them to one another — that counts as managing by email.
Do you enter the same data in multiple places?
?E.g. you enter the same name and address into a spreadsheet, a register, and a report — that is duplication.
Do you prepare reports manually?
?E.g. every month you collect figures from different sources and compile them in a spreadsheet or document — that is a manual report.
Are your processes documented?
?E.g. is there a document that states: "On receipt of a request, log it, assign it to the responsible officer, respond within 5 days"?
?From the moment someone submits a request to the final response. E.g. a certificate is prepared within 5 working days.
?Any kind of complaint — verbal, written, or by email. E.g. "why is it taking so long?", "I never received a reply", etc.
Do you measure how things are going?
?E.g. do you track how many enquiries you have processed, average response time, or number of complaints? If you do not have such figures, choose "No".
Would the system work without you?
Assess whether your processes are resilient to change.
Could someone else take over within 2 days?
?E.g. if your current IT supplier stopped working — could a new person understand how everything works and carry on within 2 days?
Do you check that the system is accessible to everyone?
?Does anyone check whether the website or system works for people with disabilities — e.g. can it be used with a keyboard only, is the text large enough?
Do you have a plan if the system stops working?
?E.g. if the internet goes down or the server fails — do you know what to do? Are there backups, contacts, and instructions?
Results
0
AAI
Administrative Burden Index
0
PLE
Public-facing Latency Exposure
—
Digital Maturity
0 / 100
Get the full report with recommendations
Complete the form to unlock a detailed analysis and downloadable PDF report.
Process Workload
AAI (Administrative Burden Index)0
Annual hours0 hrs
3-year projection0 hrs
Service Delivery Exposure
PLE (Public-facing Latency Exposure)0
Complaint ratio0%
Risk level—
Digital Maturity
Maturity level—
Continuity risk—