- +370 668 00 113
- [email protected]
Designed to help people find urgent support quickly, with clear pathways to contact, accessible information, and content that remains usable under stress.
People in crisis should not have to search through menus, long pages, or general service information to find a phone number, emergency advice, or opening hours. If urgent contact details are not prominent, the website can delay access to support at the point it is most needed.
Crisis centres may offer accommodation, counselling, safeguarding support, legal guidance, or referrals to other services. When this is not explained clearly, visitors may be unsure whether the centre is relevant to their situation, which can lead to missed contact or inappropriate enquiries.
Long forms, unclear instructions, or too many steps before speaking to someone can discourage people from reaching out. In urgent or emotionally difficult situations, the contact journey needs to be direct, predictable, and easy to complete on mobile devices.
Dense text, confusing navigation, and unclear calls to action can increase stress for people already under pressure. Crisis centre websites need calm layouts, plain language, and clear next steps so visitors can act without having to interpret complex information.
We structure the homepage and key landing pages so emergency numbers, immediate advice, and primary contact routes are visible straight away, including on mobile.
We present each service in straightforward terms, explaining who it is for, what support is available, and what happens after contact.
We design contact options around urgency and user need, with simple forms, direct phone access, and clear expectations about response times and confidentiality.
We test the website against recognised accessibility requirements and review key user journeys to ensure essential information can be reached quickly by all users, including those using assistive technologies.
We provide structured maintenance, content updates, and technical monitoring so the website remains reliable, secure, and aligned with public sector obligations such as GDPR and accessibility statements.
People visiting a crisis centre website may need to act immediately and may not be able to process complex navigation. Showing the main phone number, urgent advice, and opening information at the top of the page reduces delay and makes the site more useful in real situations.
Yes, but without removing essential detail. Plain language helps visitors understand quickly what support is available, whether they are eligible, and what to do next, especially when they are distressed or using the site on a mobile phone.
Not entirely. A domestic abuse service, youth crisis centre, and general emergency support service will each need different pathways, safeguarding content, referral information, and language options, so the structure should reflect the organisation's actual service model.
The crisis centre must be the owner of the infrastructure.
