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Patients and families need clear, practical information before admission: who the service is for, what to bring, how arrival works, and what happens next. The website should reduce uncertainty, support accessibility needs, and present information in a way that is easy to use on any device.
Patients and referrers cannot quickly see which rehabilitation services are offered, who is eligible, how long treatment may last, or what the next step is.
People arrive without the right documents, clothing, medicines, or practical information because the website does not explain what to bring or how admission works.
Patients do not know how to register, whether a referral is required, what documents must be submitted, or how waiting arrangements are communicated.
Poor contrast, unclear navigation, inaccessible documents, and complicated forms make the website harder to use for patients, carers, and staff.
Each service page explains who the programme is for, how access works, what assessment or referral is needed, expected duration, what to bring, and who to contact.
Forms are structured with plain-language labels, clear field guidance, consent wording where needed, and submission routes that match the centre's internal process.
Operational notices, service changes, visiting guidance, and temporary updates are published in a consistent format and remain easy to find later.
The website is designed for keyboard use, readable contrast, clear headings, alternative text, and accessible content structure, with regular testing and issue tracking.
Ongoing support covers content updates, issue resolution, accessibility checks, technical monitoring, and clear reporting suitable for public sector oversight and procurement records.
Often, yes. Rehabilitation centres have specific admission, referral, accessibility, and patient information needs that are difficult to present clearly on a general municipal page.
No. Key information should be published as web pages so it is easier to read on mobile devices, easier to update, and more accessible for users of assistive technology.
We start with content structure, navigation, contrast, form usability, and document handling, then test the site with recognised accessibility tools and manual checks. This helps identify practical barriers before they affect patients and carers.
The organisation should manage it. Invoices for hosting and the domain should be issued directly by the service provider.
