- +370 668 00 113
- [email protected]
People visit social services websites because they need clear help, not general information. The site should explain available support, eligibility, application steps and contact routes in plain language, while meeting accessibility, GDPR and public sector compliance requirements.
Service pages often use internal terminology or policy wording, making it difficult for residents to tell whether support applies to their situation.
Users cannot easily see how to apply, which documents are required, how decisions are made or what happens after submission.
Poor contrast, confusing navigation, unclear labels and weak screen reader support can prevent people from accessing essential information.
Residents are passed between departments because service pages do not clearly show the responsible team, contact method or next step for specific enquiries.
We structure service information around practical user questions: who the service is for, how to apply, what evidence may be needed, expected timelines and what to do if circumstances change.
We rewrite service descriptions so they are understandable to non-specialists, while keeping the meaning accurate and suitable for public sector review and approval.
Each service page includes the relevant team, contact route and ownership information, so users know where to direct questions and staff know what they are responsible for maintaining.
We design and review websites for accessibility in real use, including navigation, forms, content structure and assistive technology compatibility, with documented checks to support compliance work.
We provide maintenance, content support, accessibility reviews, security monitoring and practical reporting so institutions can manage the website as a live public service.
People using these services are often dealing with urgent or stressful situations, so content needs to be clear on first reading. Plain language reduces confusion, helps staff handle fewer avoidable queries and makes service information more usable across different literacy levels.
Yes. Users should be able to see the main steps, required documents, likely timelines and who to contact if they need help. This makes the process easier to follow and reduces incomplete applications.
Yes, because these websites provide access to essential public services and must work for people with different needs and abilities. Accessibility should be considered in content, navigation, forms, documents and ongoing testing, not treated as a one-off check.
The institution must manage the domain and hosting, with invoices issued by the direct service provider. This arrangement helps maintain control and accountability.
