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Local authority websites should help residents find services, decisions, contacts and local updates without confusion. We design clear, accessible and maintainable websites that support public information duties, multilingual needs, GDPR compliance and everyday service delivery.
Information about services, neighbourhood issues, consultations, roadworks or local contacts is often spread across multiple sections or published inconsistently. Residents then rely on phone calls or in-person visits for questions that should be answered online.
Many local authority websites list services without explaining eligibility, required documents, timescales or the next step. This creates avoidable confusion for residents and increases routine enquiries for staff.
If planned works, disruptions, consultations or council decisions are hard to find, residents may feel excluded from local processes. Clear publishing structures help authorities communicate changes early and reduce misunderstanding.
Local authority websites must be usable by older residents, people with disabilities, mobile users and people who need information in more than one language. Poor navigation, weak contrast or inaccessible documents can prevent equal access to public information.
We organise contacts, service information, local notices, consultations, documents and area-specific updates into a clear structure that reflects how residents actually look for information.
Each service page can explain who the service is for, what documents are needed, how to apply, expected timescales and where to get help if the case is more complex.
We create practical formats for publishing local works, disruptions, council decisions, consultations and public notices so updates are easier to maintain and easier for residents to follow.
Websites are reviewed against recognised accessibility requirements, with attention to navigation, contrast, headings, forms, document use and content clarity. This supports WCAG obligations and helps teams address issues in a practical way.
We provide structured maintenance, issue monitoring and clear reporting so the authority can track website condition, content risks and priority improvements over time.
Contact details should be visible from the homepage and repeated on relevant service pages. We also recommend clear opening hours, department responsibilities and alternative contact routes for urgent matters.
The website can include dedicated update pages for planned works, temporary disruptions and public notices, with dates, locations and expected impact explained clearly. This helps residents understand what is happening and reduces repeated enquiries.
Not entirely. Core public information needs are similar, but the final structure should reflect the authority’s services, governance model, resident groups, language needs and internal publishing processes.
The parish must own the domain and hosting, while the service provider should issue the invoices.
