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Enable citizens, residents and service users to meet specialists online through a secure browser-based consultation service. The platform supports appointment booking, pre-consultation questions, automated notifications and clear staff scheduling, helping institutions deliver accessible services without unnecessary travel or reliance on consumer video tools.
Custom-built
Delivery model
WebRTC
Video standard
Project-based
Implementation timeframe
Clients were unable to receive consultations remotely.
Some service users are unable to access support in a practical and timely way.
Access becomes more complicated and privacy, compliance and trust concerns increase.
Institutions have limited insight into consultation demand, attendance patterns and staff workload.
Integrated Video Consultation System on the Website
Service users join consultations directly in their browser without installing software or registering for a third-party service. Each appointment includes a secure meeting link, making access simpler for the public and easier to support operationally.
Users choose from available time slots based on staff schedules and provide relevant information before the meeting. This helps specialists prepare in advance, reduces back-and-forth communication and supports a more structured consultation process.
Staff can review bookings, manage availability, monitor upcoming consultations and access consultation history in one place. The setup can also support notification workflows, multilingual user journeys and integration with institutional processes where needed.
Results After Six Months
Access method
Software install
Join experience
Remote access to consultations becomes available for people who cannot easily attend in person.
Staff spend less time coordinating appointments and sending manual meeting details.
Reminder emails and structured booking flows help improve attendance and preparation for consultations.
Within six months of launch
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