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Provide residents with a clear, public view of planned and ongoing works in their area, including road repairs, utility interruptions and maintenance activity. A structured work calendar helps local authorities publish timely updates, improve transparency and reduce avoidable enquiries.
Web-based
Delivery model
Open access
Public access
Live updates
Update frequency
Residents were unaware of planned works
Residents cannot plan daily activities
Increased dissatisfaction and complaints
Residents may question transparency and accountability
Public Interactive Work Calendar
Works are presented in a clear calendar and list view, with filters for area, date, service type or responsible department. This makes it easier for residents to find relevant information quickly on desktop or mobile.
Each entry can show whether work is planned, in progress, delayed or completed. Clear status labels help residents understand what to expect and reduce uncertainty around local disruptions.
Authorised staff can add and update work items through a simple internal form, including location, dates, description and service impact. This supports consistent publishing processes, controlled access and reliable updates across departments.
Results After 4 Months
Enquiry handling
Status updates
Access channels
Residents can see upcoming and ongoing works in their area and plan around likely disruption
Service teams spend less time responding to routine status enquiries by phone and email
The authority provides a more transparent public record of planned works and progress updates
Within 4 months of launch
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