E-shop development for public-sector organisations
We help public bodies accept payments online – for tickets, membership fees and paid services: transparent accounting and less manual work.
When a public-sector organisation needs an e-shop
An e-commerce solution becomes relevant for the public sector when at least one of these needs arises:
- selling visitor tickets (museums, theatres, event centres)
- collecting membership or subscription fees (sports centres, swimming pools, libraries)
- providing paid services online (paid consultations, registrations)
- selling goods (museum gift shops, publications)
- accepting donations or support (foundations, community organisations)
Every case is different, so an off-the-shelf “e-shop” solution often does not fit. The public-sector context requires GDPR compliance, integration with accounting systems and simplicity, so it can be managed without an IT specialist.
How a public-sector e-shop differs from a regular one
Platforms built for private business (Shopify, standard WooCommerce) are optimised for sales growth — marketing automation, discount systems, product recommendations. The public sector usually does not need these features.
What matters most for a public-sector e-shop:
Transparent accounting — every payment must be traceable, with correct VAT handling and the ability to generate reports for audit.
Legal compliance — GDPR, public procurement rules, accessibility requirements (WCAG). Private platforms do not guarantee this automatically.
Simplicity — the organisation’s staff, who are not IT specialists, must be able to manage products, services and orders without technical help.
Integrations — payment collection must work with Lithuanian banks (Swedbank, SEB, Luminor), the accounting software and the organisation’s existing systems.
Types of e-commerce solutions for the public sector
Not every organisation needs a full e-shop. Depending on the need, different levels of solution are possible:
Payment collection — the simplest option. A payment form (e.g. Stripe or a bank payment link) is integrated into the existing website. Suitable when you need to collect fees or accept donations. No full shop infrastructure is needed.
Ticketing system — a dedicated e-shop with ticket generation, QR codes, session selection and visitor limits. Relevant for museums, theatres and events.
Subscription management — automatic membership renewal, reminders and payment tracking. Suitable for sports centres, libraries and clubs.
Full e-shop — product catalogue, basket, checkout and delivery management. Needed when an organisation sells physical or digital products (publications, souvenirs, training materials).
What to look for when choosing an e-commerce solution
Before making a decision, it is worth asking a few questions:
- do you really need a full e-shop, or would a payment form be enough?
- who will manage the system day to day — are staff ready for it?
- how will the solution integrate with your existing accounting software?
- does the platform meet GDPR and accessibility requirements?
- what is the budget — initial setup and monthly support?
- can you start with a small solution and expand later?
A common mistake is buying a complex system straight away when a simpler solution would do. Another common mistake is choosing the cheapest option, which does not ensure legal compliance.
The value an e-shop creates for a public-sector organisation
A well-chosen and well-implemented e-commerce solution:
- reduces administrative work — payments are collected automatically, not by hand
- makes services more accessible — residents can pay at any time, not just during office hours
- ensures transparent accounting — every transaction is traceable and recorded automatically
- reduces errors — no need to enter payment data manually
- enables analysis — you see which services are most popular and what the payment flows are
Most importantly, an e-shop is not an end in itself. It must serve a specific need of the organisation and simplify, not complicate, its everyday work.
How to implement an e-commerce solution in stages
Needs assessment
We identify which operations need to move online — ticket sales, payment collection or a full online shop — and choose the most suitable type of solution.
Choosing the solution
Based on your situation, we choose the platform and payment provider. We integrate with Lithuanian banks and your accounting software, and ensure GDPR compliance.
Launch and training
We launch the solution with real payments, train your staff to manage the system and leave room to extend its functionality in the future.
Not sure whether your organisation needs an e-shop?
We can help assess the situation and suggest the most suitable option — from a simple payment form to a full e-commerce solution. The initial conversation is free.
- The price is fixed in the contract, we agree the timeline after the first call
E-commerce solutions for institutions
WooCommerce, Stripe, payment integrations — online shops for the public sector from A to Z.WordPress website development
The foundation of the online shop is the WordPress platform with the WooCommerce plugin.Website accessibility for people with disabilities
An online shop must be accessible to everyone — WCAG requirements apply to e-commerce too.Website maintenance
An online shop needs ongoing maintenance — updates, backups, security monitoring.
Frequently asked questions
We answer the most common questions about e-shop development for public-sector organisations in Lithuania.
Can a public-sector organisation have an e-shop?
Yes, if the organisation’s activities include providing paid services or selling goods. This could be tickets, membership fees, publications, training materials or other services. It is important to ensure the solution meets public-sector accounting and data protection requirements.
What is the difference between an e-shop and payment collection?
Payment collection is the simplest option: a payment link or form through which a resident pays a specific amount. An e-shop is a complete system with a product catalogue, basket, checkout and order management. For many organisations payment collection is enough, and a full shop is not needed.
Which payment providers operate in Lithuania?
The most popular are Stripe (international, easy to integrate), the payment solutions of Swedbank, SEB and Luminor banks, and Paysera (based in Lithuania). Each has its advantages — Stripe is the simplest to integrate, while banks are more trusted by institutional clients. We help you choose the most suitable one for your situation.
Does an e-shop have to comply with GDPR?
Yes, absolutely. Any solution that collects personal data (name, email, payment details) must meet GDPR requirements. This covers the privacy policy, data retention periods, consent management and technical data protection measures. All the solutions we build ensure this from the very start.
How much does an online shop cost?
It depends on the type of solution. A simple payment form is the smallest investment. A ticketing system or subscription management is mid-range. A full online shop with integrations is the largest. We give an exact price after discussing your needs, so you pay only for what you really need.