E-commerce solutions for public bodies that need to sell services online in an orderly way
When an organisation sells tickets, collects participant fees, accepts registrations or administers memberships, it matters that everything is simple for residents and that staff do not have to chase orders from several places. We build e-commerce solutions with clear payment, convenient order management and the requirements that matter to the public sector.
For museums, libraries, cultural centres, and sports and leisure facilities, e-commerce often means not a shop but everyday services for people: tickets, passes, educational programmes, bookings, registration fees or orders for publications. When these steps go through e-mail, phone and separate forms, staff lose time and residents face confusion. In such cases it helps to build the website so that ordering, payment, confirmation and administration happen in one place.
The organisation starts collecting payments online — from tickets and membership fees to subscriptions, without complicated integration.
“Tobalt” is a reliable company that meets its commitments on time and honestly. We have worked together for 5 years and have renewed our website again with their help.
Most common problems
Orders and payments reach staff through different channels
When registrations come in by phone, e-mail and several forms, it is hard to see what has already been confirmed, what is still awaiting a reply and where duplicates have appeared. Every enquiry then has to be checked by hand, and errors only show up when a resident is already arriving at the event.
People get stuck buying a ticket or registering for a service
If the path to payment is long or unclear, some visitors simply leave. It is especially important that the process is easy to follow on a phone, has clear steps and is convenient for a wide range of people, including those who need accessibility.
Financial data needs extra manual checking
When payment information does not match orders, or invoices and reports are prepared separately, finance and administration staff have to check data by hand, look into discrepancies and correct errors.
It is hard to balance convenience with legal requirements
For public-sector organisations, working payments alone are not enough. They also need to ensure personal data protection, clear terms of use, accessibility for different users and a solution that can be procured on sound grounds through public procurement.
What we do
Online ticket and booking sales
An organisation can sell tickets online for events, exhibitions, educational programmes or classes, set different prices, times and participant limits, and get clear order lists for administration.
Benefit: Visitors choose the time or service themselves, and staff have less manual data entry and less confusion over places.
Memberships, passes and recurring payments
A sports, leisure or cultural organisation can manage memberships, passes and periodic fees in one place: see validity, renewals and payment statuses, and inform residents of important changes.
Benefit: It is easier to keep track of who has already paid, whose pass is expiring and which services need renewing.
Paid registrations for activities
An organisation can accept registrations for camps, educational programmes, courses, tours or sports classes, link them to payment and automatically send the participant a confirmation and important information.
Benefit: One clear process from registration to confirmed participation.
Order, payment and document administration
Staff can see orders, payment statuses, issued documents, refunds and the necessary summaries in one system, so that day-to-day administration is clear and under control.
Benefit: Fewer errors and faster cross-checking of information between departments.
A solution adapted to public-sector requirements
We build the e-commerce solution so that it follows WCAG 2.1 AA accessibility principles and GDPR requirements, offers clear content and service management and can be properly described in a public tender specification.
Benefit: It is easier to balance the convenience of the service with compliance requirements.
Digitalisation usually happens in stages
Needs analysis
Together with your team we determine the website structure, features and modules you need. We assess the current situation and draw up a clear plan.
Development and testing
We build the website in stages — from the foundations to the modules. At each stage we test with real users and adjust based on their feedback.
Launch and support
We launch the website and provide technical maintenance. Later we extend its functionality based on real needs.
Staff training
We train staff to work with the website and the installed modules, so the organisation can manage its everyday content itself.
Book a free consultation
We can assess the current state of your website and possible improvements, and propose solutions that fit the specifics of your organisation’s work.
- First call
- Free
- Who it's for
- For cultural organisations, Municipal bodies
- Service group
- Website development
Frequently asked questions
How do you ensure the payment solution complies with GDPR?
First, we look at what data is really needed to provide the service. Then we clearly define who can see it, how long it is kept and for what purpose it is used. We also assess staff access, how information is presented to residents and how data is passed on to related processes.
Can such a project be prepared for public procurement?
Yes. We help formulate functional, security, accessibility and administration requirements so that they are clear to both the contracting authority and suppliers. This makes the tender conditions easier to understand and makes it easier for the organisation to compare bids and choose the right direction.
Will we be able to manage services, prices and registration information ourselves?
Yes. The solution is built so that the organisation’s staff can update service descriptions, prices, times, number of places, registration conditions and other information needed day to day themselves, without depending on an external supplier.
How do you handle accessibility requirements if the service is aimed at the general public?
E-commerce processes are planned so that they are understandable and usable by people with different needs: a clear structure, understandable forms, appropriate contrast, keyboard control, clear error messages and compatibility with assistive technologies. The goal is for registration, purchasing and payment to be accessible not only technically but also in practice.