Mobile apps for public bodies
We build mobile apps for public bodies. When residents check everything on their phones, it pays to have a channel where they can quickly find notices, register, submit documents and get answers. Our public-sector apps are simple to use, easy to administer and adapted to your internal procedures.
Public bodies do not always need yet another website. Sometimes they need a tool that fits in a pocket and helps people get things done without phone calls or queuing at a counter. We build mobile apps for municipalities, schools, museums, libraries, cultural and healthcare organisations — from notifications and self-service to task apps for field staff. We work so that everything meets accessibility requirements, GDPR and the logic of public-sector procurement. If you are also running a website development project, we can align the app with the same content, user journeys and administration.
The organisation’s staff and customers use a mobile app that runs on all platforms from a single codebase — faster and cheaper than separate apps.
“Tobalt” is a reliable company that meets its commitments on time and honestly. We have worked together for 5 years and have renewed our website again with their help.
Most common problems
Important notices get lost among other channels
When information goes out only via the website, a notice board or social media, some people simply never see it. Then the number of calls grows, and staff repeat the same answer to one resident after another.
Using services on a phone is still awkward
If a person cannot quickly register, submit an application or check its status on their phone, they choose another route. Most often that means a phone call, an e-mail or a visit to the office.
Field staff data arrives late or gets lost
When information is collected on paper, by text message or in different files, it is hard to ensure consistent data quality, link photos to tasks and pass information on time to the staff responsible.
Different systems do not talk to each other
If registrations, notifications, documents and internal systems work separately, staff have to enter the same information several times. This increases the risk of errors, makes oversight harder and worsens the resident’s experience.
What we do
Self-service apps for residents
We build mobile solutions where residents can find relevant information in one place, register for services, submit applications, track the progress of their enquiries and receive notifications that matter to them.
Benefit: The most frequently used actions move to one place on the phone, where they are easy to complete without extra steps.
Notification and alert channels
We implement solutions that let you send targeted messages to different groups of residents: about service changes, the opening of registrations, disruptions, events or important warnings.
Benefit: Important information can be sent straight to residents when it is needed, not when someone happens to see it.
Apps for field work and inspections
We build apps for staff who work outside the office: they carry out inspections, record violations, fill in inspection forms, add photos and location data and pass information on to the departments responsible.
Benefit: The organisation can collect well-organised data on site and use it for decisions faster.
Managing registrations and customer service on the phone
We build features that let residents register for visits, events, consultations or services, receive reminders, cancel appointments and see up-to-date information without an extra call to the organisation.
Benefit: The organisation can reduce the administrative workload and manage the flow of residents more clearly.
Integrations with existing information systems
We connect the mobile app to the register, document, self-service, booking or other internal systems you use, so that data flows consistently and staff do not have to duplicate it by hand.
Benefit: The organisation can manage information in a more unified way and reduce manual work.
Book a free consultation today
- First call
- Free
- Who it's for
- For educational institutions, Municipal bodies
Frequently asked questions
When is a mobile-friendly page enough for an organisation, and when is it worth building an app?
If what matters most to people is quick access to information, news or simple registrations, a mobile-friendly page is often enough. If you need logins, personal notifications, use of phone features or convenient use by field staff, an app is usually a better fit. We assess your services, usage scenarios and how everything will have to work day to day.
Can the app be connected to our registration, document management or other internal systems?
Yes, if the systems allow data to be exchanged securely. Before starting we assess what information is needed, who manages it, what logins users will use and how to avoid duplication. That way staff do not have to repeat the same actions in several places.
How are GDPR requirements and user data protection ensured?
The solution is planned according to the type of data processed: we define the data collected, access rights, retention periods, user consents, logs and principles of secure transfer. If the app processes personal data, we set out clear processes that help the organisation comply with GDPR requirements and manage responsibilities.
Can a mobile solution meet accessibility requirements and be suitable for the public sector?
Yes, solutions are designed with WCAG 2.1 AA principles in mind: a clear structure, sufficient contrast, understandable navigation, keyboard operation, compatibility with assistive technologies and clear action scenarios. This is especially important when the app is meant for a wide range of residents.